Terms of Trade
GENERAL
“Customer” Means the person who purchases produce using your login.
“Clevedon Herbs and Produce” means www.clevedonherbsproduce.co.nz
“GST” means Goods & Services Tax chargeable in accordance with the Goods & Services Tax Act 1985.
“Login” Means a customer’s personal email address and password used to access Clevedon Herbs and Produce.
“Produce” Means products for sale on the Clevedon Herbs and Produce website.
By using www.clevedonherbsproduce.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with Clevedon Herbs and Produce will be in accordance with these terms and conditions and Clevedon Herbs and Produce has the right to change these terms and conditions from time to time.
Clevedon Herbs and Produce has the discretion to decline any order placed or cancel any order for any reason.
Please keep your login and password safe; customers are liable for every order made under their login.
Clevedon Herbs and Produce takes steps to ensure the information provided on its website is correct, however there is no warranty in this regard and Clevedon Herbs and Produce will not be liable for any error or omission.
All photos show a representation of appearance of the product, but there is likely to be variations within a variety.
PRICE
The customer will pay Clevedon Herbs and Produce for the produce ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.
Shipping Costs are determined by location.
In the event the customer has selected an incorrect shipping option, Clevedon Herbs and Produce have the right to refuse or cancel the order, or to charge for any additional shipping costs. The customer will be notified if there is any additional delivery charge for their order.
All prices displayed on our website are in NZ Dollars and include GST.
If Clevedon Herbs and Produce are unable to supply an item/s of produce ordered, extra item/s of produce from the rest of the order will be added as a replacement. This will be to the same value as the item/s that is not able to be supplied.
PRODUCT QUALITY
The customer acknowledges that Clevedon Herbs and Produce is selling perishable goods. Clevedon Herbs and Produce will, at its discretion, replace any damaged produce or provide a refund provided the customer lets Clevedon Herbs and Produce know within 12 hours of receiving the damaged produce. If requested by Clevedon Herbs and Produce you need to provide a photo of damaged produce before any refund or replacement.
Clevedon Herbs and Produce will not be liable for damage to produce as a result of it being incorrectly stored or handled after delivery.
PAYMENT
Customers must pay for the produce purchased either by internet banking or by credit card before the order will be dispatched.
The customer is liable for all costs associated with debt collection.
Clevedon Herbs and Produce does not keep on record any customer credit card details.
Direct Payment Solutions (DPS) is the company Clevedon Herbs and Produce uses for processing all credit card transactions securely.
Customers with a Clevedon Herbs and Produce account who receive invoice billing are required to pay on the stated due date. Clevedon Herbs and Produce will charge interest of 3% per month and debt collection charges on any accounts not paid by the due date.
DELIVERY/SHIPPING
Clevedon Herbs and Produce reserve the right to withhold delivery of any product for any reason whatsoever.
Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the produce will be deemed delivered
The customer will ensure Clevedon Herbs and Produce or its agent is able to deliver where instructed by the customer.
Clevedon Herbs and Produce endeavours to dispatch all orders within ten working days, if a customer has not received an order within ten working days of having placed the order, they are required to contact Clevedon Herbs and Produce. In the event the customer receives an incorrect order the customer is required to notify Clevedon Herbs and Produce within 24 hours of receipt and failure to do so will deem acceptance of the produce delivered by Clevedon Herbs and Produce. If the customer contacts Clevedon Herbs and Produce within 24 hours Clevedon Herbs and Produce will arrange for replacement of the correct produce if it is available.
LIABILITY AND INDEMNITY, PRODUCT LIABILITY & LIABILITY OF CLEVEDON HERBS AND PRODUCE
Clevedon Herbs and Produce is not liable for any loss, damage or injury arising directly or indirectly from any produce. Clevedon Herbs and Produce is not liable for any consequential injury or loss of any kind arising from the customer’s use of Clevedon Herbs and Produce or the delivery or failure to deliver produce.
INDEMNITY
The customer agrees to indemnify Clevedon Herbs and Produce against all liabilities, losses, claims and expenses arising directly or indirectly out of the customer’s use of the Clevedon Herbs and Produce site or delivery or failure to deliver any product.
USE OF COOKIES BY CLEVEDON HERBS AND PRODUCE
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from the pages they visited.
GUARANTEE
If the customer is not completely satisfied with the quality of Clevedon Herbs and Produce produce after delivery, Clevedon Herbs and Produce will provide a replacement of a refund.
REFUNDS
Clevedon Herbs and Produce does not refund you if you change your mind.
Please see above for information on replacement of damaged goods.